Support

Real person, usually within one business day

Common questions

I'm not getting my sign-in code

Check your spam folder — it comes from hello@costofme.com.au. The code works in whichever window you're in, so you don't need to open the link. If it says the code didn't work, check every digit; if it's more than an hour old, request a new one.

Do I need an account?

No. The app works without one, but everything stays on that device — clearing your browser data or changing phones loses it. Signing in syncs your history and brings anything you've already logged with you.

How do I cancel?

You → account. Cancel any time; Pro stays active until the end of the period you've paid for. Bought through Apple or Google? Cancel in your store account instead.

Can I get a refund?

Yes — email us within 14 days of a payment and we'll refund it. See the terms.

How do I delete everything?

You → account → Delete account removes your account and all your data from our servers permanently. Without an account, You → Your data → Delete everything clears the device.

Where do the projections come from?

Your own recent behaviour — the last four weeks where there's enough history, otherwise everything you've logged. They're estimates, not predictions.

Is my bank connected?

No, and it never will be. Cost of Me only knows what you type in. That's deliberate: typing it in is what makes you notice it.